FAQ (Frequently Asked Questions)

Q1: How do I place an order on your website? A1: Placing an order is easy. Simply browse our online catalog, select the products you love, choose your size, and click "Add to Cart." When you're ready to complete your order, go to your cart and follow the checkout process. You can also contact us on WhatsApp if you need assistance.

Q2: What payment methods do you accept? A2: We accept a variety of payment methods, including credit and debit cards, PayPal, and bank transfers. For local customers, we offer the option to pay upon delivery (COD).

Q3: What is your return and exchange policy? A3: We want you to be delighted with your purchase. If for any reason you're not satisfied, please check our Return and Exchange Policy for detailed information on how to initiate returns or exchanges.

Q4: How long will it take to receive my order? A4: Shipping times may vary depending on your location. Generally, orders within Nairobi are delivered within 2 (two) business days. Out of Nairobi County and International orders may take longer. You can track your order through the provided tracking number.

Q5: Can I get personalized styling advice or product recommendations? A5: Absolutely! Our fashion experts are here to help. You can contact us on WhatsApp, provide your style preferences, and we'll be happy to assist you in finding the perfect items for your wardrobe.

Q6: Do you offer special discounts or promotions? A6: Yes, we regularly offer special promotions, discounts, and sales. To stay updated, subscribe to our newsletter and follow us on Twitter , Facebook , Instagram , for the latest offers and announcements.

Q7: Can I visit your physical Stores Location location? A7: Of course! We'd love to welcome you to our stores. Our physical store is located at . You can find more details, including store hours, on our Contact Us page.

Q8: How can I contact your customer support team? A8: You can reach our friendly customer support team by sending a message on WhatsApp at 254 111 696  678 or you can visit our Contact Us page for additional contact options.

Q9: Do you offer gift cards? A9: Yes, we offer gift cards, making it easy to treat your loved ones to a stylish shopping experience. You can purchase them online or in our physical store.

Q10: How do I stay updated with your latest arrivals and trends? A10: To stay in the fashion loop, sign up for our newsletter, and follow us .You will be the first to know about our latest arrivals, style tips, and exclusive offers.