Privacy Policy

A message to our customers about the Coronavirus.

Update: We are open

Our website, distribution centers and customer service are open and operational.

In these uncertain times, the safety and well-being of our customers and employees remain our top priority.

As the Coronavirus (COVID-19) continues to affect our communities, we want to share some immediate steps we have taken to help keep our customers and employees safe and healthy.

Like many others, our teams are closely following guidelines from the CDC, WHO, MOH and other local and national health organizations. We continue to receive the most up to date information and we have taken the following actions to date:

We're monitoring our distribution centers to ensure all the right cleaning supplies are always stocked and used to it's full capacity.
Increased frequency of sanitation and cleaning of all our distribution centers and especially in high traffic areas.
All employees have been recommended to take precautionary health measures, including frequent hand washing and sanitation, staying home when sick, social distancing, and pausing all non-essential travel.
Thank you for being a loyal customer and we hope you and your families are safe and healthy.


Reggies Stores is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, your rights and procedures that we have in place to safeguard your privacy.

  • Personal Data - (Collection, Purposes of use, Processing, Storage, Usage and Disclosure)

When you register for our service either as a supplier or a customer we need to know your name, date of birth, email address, physical address (where delivery of products to a physical location is necessary), phone numbers and how you wish to pay for any product that you may purchase.

We gather this information to allow us to process your registration, process any orders you may make and to deliver the products to you as per your order. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account (or as required)] and to communicate with you on any matter relating to the conduct of your account and the provision of any other service in general.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time, we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you [by post, e-mail or telephone (or as required)] to ask you for your feedback and comments on our services.

We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, you can unsubscribe from our newsletters using your mail options.

We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please unsubscribe using your mail options.

We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. However, by providing your personal information for use in this platform, you agree and authorize us to utilize your personal data for all lawful purposes that increase the efficiency of our business operations unless the particular use conflicts with your rights, intrudes into your privacy or is harmful to you in any illegal manner.

  • Our use of cookies and other information gathering technologies

Cookies are small text files for storing small pieces of data on a web client (i.e. the web browser on a computer). A web server may store cookies in a user’s browser or request the browser to transmit certain data to the web server. Cookies themselves are usually not regarded as personal data, but their association with data-mining functions means it may be prudent to regard them as such.We may use cookies in order to operate the website and web browsers may be set up to accept cookies.

  • How we protect your information

The internet is not a fully impenetrable medium. We have however put in place security measures to safeguard the security of our customers’ data. However in the event of incidents of hacking, we cannot be held liable for data illegally acquired/used by hackers.

  • Updating your details

Each client on our website will be provided with a personal account and since we appreciate that personal data and information may change from time to time, it will be every client’s responsibility to update his/her personal information and data on the personal account on our website in order to keep it as up to-date as possible.

  • Your consent and rights

By submitting your information, you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also notify you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside Kenya that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to the risk of such transfers and agree that Reggies Stores will not be liable for any damages or loss suffered as a result of any breach of your data during these data transfers.

  • Updates to this policy

This privacy and confidentiality policy may be changed, updated, amended or modified at any time. We shall endeavor to notify all our users whenever there is need to change, update, amend or modify the policy.

  • Use of information from Reggies Stores website

In as much as we will provide each client with a personal account that enables them to use the features on our website, it will be illegal and it shall not be permissible for any client to use any confidential data belonging to Reggies Stores. Any user or/visitors to the website shall not be allowed to transfer/use/copy any information/data/graphics and graphic images or photographs obtained from the website or its social media sites without the express written permission of Reggies Stores. In the event of breach of the provisions of this clause, severe consequences will follow including but not limited to automatic suspension/cancellation of the personal account and legal redress for the improper/illegal use or transfer of Reggies Stores Ltd information/data.


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